We strive to provide quality products that work for every one of our customers, however we understand everybody's wellness journey is different. If for some reason your order is not a good fit for you, please contact us within 30 days of purchasing your product(s) to tell us why so we can assist to find an alternative sleep aid product or process a refund. 

All products purchased on slumbercbn.com carry a 30-day customer satisfaction guarantee (excluding our 5 ct samples & Sleep Kits)

**Please note, the “Guarantee” only applies to first-time purchases of any product from SlumberCBN.com. Slumber Sleep Aid™ will not issue refunds or credits pursuant to this Guarantee from a purchase made in a retail store or from an unauthorized seller or from any other site other than from SlumberCBN.com. **

All Money-Back Guarantee Forms are subject to a strict review process and refunds/credits are provided at the sole discretion of Slumber Sleep Aid™. Slumber Sleep Aid™ reserves the right to refuse refunds or credits, at any time, for orders that exhibit indications of fraudulent behavior or do not comply with our Terms as outlined on our website. Slumber Sleep Aid™ will not be held responsible for changes shipping charges or any returns or exchanges. If an alternative bottle is sent as a “replacement,” a “Money-Back” return will not be available. Issues due to flavor and taste profiles are not subject to a 30 day Money- Back guarantee but a product exchange. 

30-Days is considered from the time of delivery date. Example: Order #1 placed on January 1st, 2022 @ 9:00 am, return claim must be submitted before January 30th on or before 9:00 am.

In general, Slumber does not refund or exchange product that is past its expiration date; however, if you have a professional wholesale account with us, please contact Slumber's Customer Service Department for further information via the live chat or email support@slumbercbn.com

Once an order has been placed we can cancel and replace the order if you contact us within 20 minutes of placing your order. If that's the case, please contact us immediately via Chat or support@slumbercbn.com

Most orders (unless items are preorder or backorder) are shipped within 24 hours (excluding weekends & holidays). In this case, we ask that you please wait until the order arrives and follow the normal return policy procedure. 

It is best to make any changes to your subscriptions 7 days prior to the ship date to ensure your changes have time to take effect.

At this time you are not able to add items to existing subscriptions through the Subscription tab. To add an item you will need to place a new order for the item you would like and place it on subscription.  If you would like to place the item on the same shipping schedule, you can sign into your account, click Subscriptions then click Edit All to place all subscriptions on the same ship date.