Refund policy

30-Day Satisfaction Guarantee

We’re confident you’ll love your Slumber products. If you’re not happy for any reason, contact us within 30 days of delivery and tell us why. Our team will help you find another sleep product or arrange a return of your original purchase.

All products bought on SlumberCBN.com carry a 30-day customer satisfaction guarantee (the “Guarantee”), except as listed below.

Eligibility

The Guarantee applies only to:

  • First-time purchases of a product
  • Orders placed directly on SlumberCBN.com

The Guarantee does not apply to:

  • Sleep Kits
  • Sample Packs, including 5 ct Sample Packs, because they are only used for a short time
  • Purchases made in retail stores, from unauthorized sellers, or on any website other than SlumberCBN.com
  • Last-Call Sale final sale items (see below)

Last-Call Sale: Final Sale Items (November 9 through December 10, 2026)

During our Last-Call Sale, 3-jar and 12-jar supplies of the following products are final sale:

  • Deep Zzzs Gummies (Original and Extra Strength)
  • Afternoon Delight Gummies

These items can’t be covered by the Guarantee, returned, exchanged, refunded or used for store credit. A new federal law ends shipping of these products on December 11, 2026, and we cannot accept them back. Single jars of these products are still covered by the Guarantee. Final sale status is shown on the product page when you choose your supply and is printed on your order.

We’re Here to Help You Sleep Better*

We believe in our products, and we want you to find the one that best fits your needs. That’s why we created the Guarantee: it connects you with our CBN Experts and Sleep Coaches, who can help you decide whether a product is the right fit and suggest options for your sleep plan.

Our team is available for consultations by email at support@slumbercbn.com.

Give Your Product at Least Two Weeks

Hemp-derived cannabinoids are a personalized nightly supplement, and results vary from person to person depending on how long you use them and how much you take. Every body is different, like a fingerprint. Some people need a different sleep plan or serving size, and what works well for one person may not work for another.

Please use your product for at least two weeks before requesting a return. After talking with you, our CBN Experts may recommend increasing your serving by 5 to 10 mg.

How to Request a Return or Exchange

If you’re still not satisfied after two weeks, complete our [return form] within 30 days of delivery. Our team will review your options for a return or product exchange.

Refunds, Store Credit, and Exchanges

  • Multiple units: If you bought more than one unit of the same product, Slumber Sleep Inc. may give you store credit toward another Slumber product instead of a refund.
  • Refund amount: Refunds cover the amount you paid for the product. Shipping costs are not refunded, and discounts applied to your order are not refunded.
  • Flavor and taste: If you don’t like the flavor or taste, you can exchange the product, but you can’t get a refund.
  • Replacements: If we send you a different product as a replacement, you can no longer get a money-back refund for that order.
  • Quality assurance: We may ask you to mail the product to our lab for quality assurance testing.
  • Shipping costs: Slumber Sleep Inc. does not pay return shipping costs or any shipping charges for returns or exchanges.

Review Process

Every return request is reviewed, and Slumber Sleep Inc. decides at its sole discretion whether to give a refund or credit. We may refuse a refund or credit at any time for orders that show signs of fraud or that don’t comply with the Terms posted on our website.

Claim Deadline

All claims under the Guarantee must be submitted within 30 days of your order’s delivery date.

Example: If your order is delivered on January 1, 2026 at 9:00 AM, you must submit your claim by 9:00 AM on January 31, 2026.

Return Shipping Address

Slumber Sleep Inc.
3225 E 42nd Ave
Denver, CO 80216
support@slumbercbn.com

Subscription Policy

Slumber Sleep Inc. offers both one-time purchases and subscriptions to fit your sleep and wellness needs.

Managing Your Subscription

Subscriptions ship your order automatically every month. You can cancel, pause or change your subscription at any time by logging into [your account]. Auto-renewal details are included in every order confirmation email and are shown in real time in your account. Please make any changes before your next renewal date.

Subscription Refunds

Because of our Guarantee and our cancel-anytime account portal, Slumber Sleep Inc. does not refund subscription orders processed more than 30 days after your initial order. Once a subscription order has been processed, we cannot change the credit card, billing information, shipping address or product for that order.

If you need help with your account or want to make a change, our team is happy to help at support@slumbercbn.com.

Damaged or Lost Packages

Quality Control

All Slumber products are sealed, tested by reputable third-party labs and carefully inspected before they ship. When your order arrives, please check each product to make sure it wasn’t damaged or tampered with during shipping.

Claims for damaged products must be submitted within 30 days of delivery. If we approve your claim, you may receive a replacement, a refund or store credit.

Please note: Our tinctures don’t have plastic wrapping on the outside. Like a water bottle, the air-tight cap stays sealed until you open it. To break the seal, push down and turn.

Package Tracking

Every order ships with a unique USPS or UPS tracking number. Please double-check your email address at checkout so you get tracking updates from the carrier and from our team. If you can’t find your tracking email, check your spam folder or contact us.

Missing Packages

Once your order leaves our facility, delivery is subject to USPS shipping policies. If your package hasn’t arrived, please follow these three steps before contacting us:

  1. Check the current tracking status of your order.
  2. Allow USPS at least two weeks from your purchase date to deliver your order.
  3. If your package still hasn’t arrived, complete the USPS Help Request form and forward it to support@slumbercbn.com.

For more details, visit the support center.

Questions?

If you have any questions about this policy, email us at support@slumbercbn.com.

These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.