Slumber’s Shipping + Returns
We are pleased to offer free 3 Day Priority Mail via USPS with qualifying subscriptions or any purchase made within the United States.
As soon as your package is on the way to you, our team will send you an email with the tracking information.
We will fulfill any orders placed before 12 pm MST the same business day, otherwise, they will be shipped the next working business day. This excludes weekends and holidays within the United States.
Please note: We do not currently have overnight or rushed shipping capabilities yet.
Shipping to US and Canada. Shipping may be more based on your location.
By making a purchase of any Slumber Sleep Aid™ products, you are demonstrating a clear understanding that these products contain high levels of CBN (cannabinol) and or CBD (cannabidiol) derived from hemp oil. The statements of our products have not been evaluated by the FDA, thus are not intended to diagnose, treat or cure any disease. Always check with your physician before starting a new dietary hemp supplement program.
Although Slumber Sleep Aid™ is committed to remaining in compliance with all FDA guidelines, we make no claims as to any benefits for products containing hemp. If you decide to purchase Slumber Sleep Aid™ products, you are purchasing any of these products based upon your own opinions as to any benefits that the products may provide, knowing that your personal results may vary.
Your acceptance of the terms of purchase means you agree to and understand the Refund Policy.
Slumber Sleep Aid™ will not accept returns from a purchase made in a retail store but will be more than able to provide information regarding the product.
30-Day Satisfaction “Guarantee”
We’re sure you’ll love Slumber Sleep Aid™, but if for some reason you are not happy, contact us within 30 days of receiving your product(s) to tell us why so we can assist to find an alternative sleep aid product. All products (with the exception of Sleep Kits) purchased on slumbercbn.com carry a 30-day customer satisfaction guarantee (the “Guarantee”).
We believe in our products, and as such, we want you to find the one that best suits your needs. “The Guarantee” was created for that exact purpose, so our customers can try a new product to determine if it’s the right fit.
We believe that cannabinoids derived from hemp are a personalized, nightly supplement and an individual’s response may vary determined by the length of time and dosage. Therefore, customers are encouraged to try the product for at least two weeks. It may also be recommended to increase the dosage by 5-10 mg. If, after two weeks, you are not satisfied with your product, please complete the return form found here.
The Guarantee only applies to first-time purchases of any product from SlumberCBN.com. Slumber Sleep Aid™ will not issue refunds or credits pursuant to this Guarantee from a purchase made in a retail store or from an unauthorized seller or from any other site other than from SlumberCBN.com. Due to the short use of our Sleep Kit Products, Sleep Kits are not eligible for returns under our 30-Day guarantee. If you purchase multiple quantities of the same product, Slumber Sleep Aid™ may only issue a store credit towards another Slumber Sleep Aid™ product(s). If a refund has been issued by Slumber’s customer support team, the refund is for the price paid by the customer for the product and specifically excludes the costs of shipping and any applied discounts. Slumber Sleep Aid™ may request you to mail the product to our lab for quality assurance purposes. All claims made pursuant to this Guarantee must be submitted to Slumber Sleep Aid™ within 30 days of purchase in accordance with this policy.
All Money-Back Guarantee Forms are subject to a strict review process and refunds/credits are provided at the sole discretion of Slumber Sleep Aid™. Slumber Sleep Aid™ reserves the right to refuse refunds or credits, at any time, for orders that exhibit indications of fraudulent behavior or do not comply with our Terms as outlined in our website. Slumber Sleep Aid™ will not be held responsible for shipping charges or any returns or exchanges. If a alternative bottle is sent as a “replacement,” a “Money-Back” return will not be available. Slumber Sleep Aid™ makes canceling subscriptions easy. Simply log into your account to cancel, pause, or change your reoccurring order. The purpose of our subscriptions is to allow our customers a seamless way to auto-ship every monthly recurring order. Slumber Sleep Aid™ is not responsible for orders that are processed. It is up to the customer to manage their account.
Damaged or Lost Packages
All Slumber Sleep Aid™ products are sealed and tested by reputable 3rd party labs for quality and are carefully inspected before shipment. Upon delivery, please check each product carefully to ensure it has not been damaged or tampered with during shipping. All claims for damaged products and any remedy, therefore, are subject to a refund or credit; and must be submitted to Slumber Sleep Aid™ within 30 days of purchase in accordance with this policy.
We send every customer a unique USPS tracking number with every order. Before you place your order make sure you enter your email correctly so that you will receive any updates from USPS or our team. If you cannot find the tracking email look in your spam folder or contact us.
If you are missing your package follow these 3 steps before contacting us. To read more visit this link.
- Check the current status
- Call USPS or Complete their Help Request form
- If after 7 business days of submitting the Hemp Request form you will need to submit a Missing Mail Search Request
*If you have any questions regarding our policy, please email us at email@example.com.*